Gurney Bay Hotel, A PARKROYAL Hotel
Address:53, Gurney Dr, 10250 George Town, Penang, Malaysia
Phone Number:04-222 9988
Rating: 4
Rated count: 72
Business status:OPERATIONAL
Website:https://www.panpacific.com/en/hotels-and-resorts/pr-gurney-bay.html?utm_source=google&utm_medium=business_listing&utm_campaign=googlemybusiness
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Check on Google Maps
Check on Google Maps
Free parking. Close to malls and seaside walk. Great breakfast buffet.
Room overall good EXCEPT for Outdated TV and bad built-in speaker, bad TV signal, long overdue sofa change and too many coffee tables making room feels cluttered.
Toilet is huge and really appreciate the bath tub floor lining. Non slippery. Great water pressure.
5 Stars but with a Couple of Reservations
I’ve seen some mixed reviews about the Gurney Bay Hotel, so I wanted to add my piece, as we thought some of the criticisms a little bit harsh.
Next door to the hotel, is a new, big shiny Marriott. It looks fantastic and the Gurney Bay looks slightly lost next to it. However the Marriott was 5 times the price when we stayed, so how can you compare fairly. It isn’t like for like.
The Gurney Bay is showing a few signs of wear and tear in places. Our bathroom was slightly tired and yes, it was an older TV (not smart) but let’s move past those things and move to the good things…..
The location is fantastic. I mean if the Marriott has built a huge hotel there, it must be pretty good – right? The hotel is convenient for bars restaurants and a couple of great shopping malls close by. It also overlooks the sea. The seafront is undergoing a lot of regeneration, so will be even nicer in the future. The hotel has also been taken over by new owners and it looks like a program of modernisation has started.
Our room was large, with a lovely sea view. As already stated the TV was an older model, but worked perfectly and had a few premium channels included. There was one of the most comfortable beds I’ve had in many trips to Asia. The (non alcoholic) mini bar was free and replenished daily, by housekeeping who did a good thorough clean. The hotel also had a tremendous swimming pool and an exceptional gym. WiFi was a little bit hit and miss and the staff throughout the hotel were exceptional
We had breakfast included in our rate. It was a good mix of Asian and Western. Sadly I wasn’t too fond of the hotel coffee, but everything else was perfectly nice.
So if I was reviewing this hotel as a 5 star hotel and paying Marriott prices, I would have given it 3 stars. Reviewing it at the prices we paid, it warrants a 5….just.
Everything about this hotel is great except the registration process when I checked in. The checking in process took such a long time. I’m sure the staff attending to me was doing what he could, and I’m also sure that he is merely doing what was stated in their SOP. BUT the registration took forever to be completed. I have already done my booking and payment online. Checking in should be simple and fast! Dear management, don’t spoil your guest’s mood by making the check in process draggy. Besides checking in, the rest seems to be great. I especially love the breakfast!
The hotel offers a comfortable and convenient stay with a prime location that is hard to beat.Situated along the famous Gurney Drive, the hotel is in close proximity to popular attractions, shopping malls, and local eateries, making it an ideal choice for both tourists and business travelers
The room was spacious with great view of the Straits of Malacca and the Christmas decorations was awesome 👌 it just sucks that the tv was not smart tv and didn’t have much options and the room had a weird smell. The stuff were nice. I would stay if I ever visit again.
The hotel is clean and spacious. They did a wonderful job in decorating the room for a birthday, before we checked in. It was a pleasant surprise. I must say, the staff here will go out of their way to service their customers. Thank you, Gurney Bay Hotel. You have made our stay very memorable, indeed! 🙂